Refund Policy
Every VitalQi report carries a simple promise: if the reading doesn't resonate, tell us within 7 days and we refund you in full. No interrogation, no forms designed to talk you out of it.
1. Who is eligible
- Any customer who purchased a report within the last 7 calendar days from the date of purchase.
- You do not need to explain why. "It didn't resonate" is a complete reason.
2. How to request a refund
Email support@vitalqi.yueji.ai from the address you used at checkout (or include your order reference, e.g. vq_…, found on your report page footer). State that you'd like a refund. That's the whole process.
3. What happens next
- We confirm your order and reply within 2 business days.
- The refund is issued to your original payment method via Stripe.
- Depending on your bank, funds appear in 5–10 business days.
- Your report link is deactivated and your order data is deleted (see the Privacy Policy).
4. Fair-use notes
- One refund per customer. A pattern of purchase-and-refund across many reports may be declined.
- Refunds apply to the report purchase; optional seasonal update purchases carry the same 7-day window individually.
5. EU/UK right of withdrawal
Under EU/UK consumer law you normally have a 14-day withdrawal right for distance purchases. Because VitalQi reports are digital content delivered immediately upon payment, that statutory right would normally lapse at delivery — so instead of relying on that, we voluntarily offer the 7-day refund above, which you can exercise regardless. Nothing here limits statutory rights that cannot be waived.
6. Problems with a charge
If you were charged in error, charged twice, or don't recognize a charge, email support@vitalqi.yueji.ai and we will investigate and correct it — you do not need to open a bank dispute first (though you always retain that right).
7. Contact
Refund questions: support@vitalqi.yueji.ai.